Your TMS just went live. The champagne bottles are empty, the project team is celebrating, and your phone starts ringing. Welcome to hypercare, where 80% of post-go-live operational failures happen because teams lack a structured TMS hypercare protocol. Here's the 90-day framework that prevents most of them. The
Your TMS promised real-time visibility across all shipments. Three months post-implementation, you're still discovering missed exceptions hours after they occur, carriers are reporting delivery delays you never saw coming, and your operations team is back to making frantic phone calls to track down shipments. You're not
Your finance team just discovered three weeks into your TMS migration that carrier connections are failing at random intervals. Because TMS and EDI systems are deeply connected, even minor mismatches between the two systems can lead to costly disruptions. EDI issues during a TMS migration can usually be traced back
Your TMS configuration just went live two weeks ago. The team is buried under manual workarounds, carrier communications are backing up, and you're watching your 75% automation target slip away. Sound familiar? Most TMS implementations follow the same pattern: budget constraints and cost overruns often pose a challenge,
You've spent months hearing about the original January 2026 deadline for FSMA 204 compliance. The enforcement deadline for the Food Traceability Rule has been extended from January 20, 2026 to July 20, 2028. But while everyone's processing this 30-month extension, TMS teams are stuck in a
Your TMS security incident response playbook just became your most valuable asset. Cyber incidents in logistics jumped 61% in 2025, with cybersecurity incidents rising 48% over five years and major cyberattacks surging from 12 incidents in 2020 to 60 projected in 2025. The average data breach in transport costs $4.
Last month, a German automotive supplier faced €47,000 in EU ETS penalties because their TMS carbon tracking setup missed embedded emissions data from three key transport corridors. The compliance officer called it "death by a thousand configuration cuts" — small setup mistakes that snowballed into audit failures. You&
When shipping teams at a major European packaging manufacturer implemented their new AI-powered TMS last January, the promise was clear: 30% faster routing decisions, 25% fewer manual tasks, and smarter carrier selection that adapts to real-time market conditions. Six months later, dispatchers were still overriding 80% of AI recommendations, operations
A mid-sized German automotive parts manufacturer spent €800,000 on their TMS implementation, only to discover six months later that their new system couldn't handle their complex carrier network across 12 countries. The integration with their existing ERP systems broke down completely, requiring a full platform re-implementation. Sound
Your TMS operation just went dark. Labels aren't generating. Tracking updates stopped 15 minutes ago. You check the logs and see those dreaded error messages: "Rate limit exceeded" and "429 Too Many Requests." Sound familiar? Over 90% of organizations report downtime costs exceeding $300,
Your TMS was handling 500 shipments per day just fine last quarter. Now you're hitting 2,000 daily and response times crawl to minutes instead of seconds. Sound familiar? The TMS scalability problems you're experiencing aren't technical glitches—they're capacity walls. As
Your TMS workflow automation has more potential to fail in the first 90 days than any other critical period. Only 26% of organizations report being ready for automation implementation, yet 91% plan to expand automation investments. The difference between those who succeed and those who struggle? A systematic approach to